
RETURN GOODS POLICY
PROCEDUREFOR RETURNING GOODS:
Prior authorization and a Return Goods AuthorizationForm (RGA) are required for the return of all products. All return requestsmust contain the following information:
Contact UPS Healthcare CustomerService at 888-888-8888 or via email at ushealthcarereturns@ups.com. Providethe following information and request:
Customer name, street address
Contact name and email
Product name, description, product code, LOT#, expiration dateand quantity to be returned
Reason for return
Proof of purchase (purchase order # and/or invoice#)
If approved, an RGA form will beprovided via email. This form must accompanyall returns.
RETURNABLEITEMS:
Authorized returns include the manufacturer’s label code only
Products purchased indirectly must be returned to theauthorized wholesalers or distributors through which the original purchase wasmade
Products that have been unopened, unmarked and in full tradeunits
Product with less than six (6) months remaining shelf life.
Expired product in original container/packaging with originallabels may be returned for credit within one year (12 months) after theexpiration date.
Concealed damage claims made within five (5) days of receipt.
Products that have been damaged in transit with a signed BOLnoting the damage and where UPS Healthcare has been notified within five (5)business days from the date of receipt and returned within thirty (30) daysfrom the RGA date.
Products shipped in error on the part of UPS Healthcareprovided that Customer Service is notified of the error within five (5)business days of receipt.
NON-RETURNABLEITEMS:
Products with more than six (6) months remaining shelf life
Products retained more than twelve (12) months beyondexpiration date
Products damaged due to insurable causes such as fire ornatural disasters, or if damaged/deteriorated due to improper handling orstorage by the customer
Products involved in distressed, sacrifice, fire or bankruptcysale
Returns made after thirty (30) days from the date of the RGA
Products not purchased from UPS Healthcare
Products purchased or distributed contrary to federal, stateand/or local laws
TRANSPORTATION:
Merchandise cannot be sent via Postal Service. It must betraceable in the event a package is lost in transit.
CONDITIONSFOR CREDIT:
A valid RGA number must accompany all returns for propercredit.
RGA numbers are valid for up to thirty (30) days fromissuance. Expired RGA numbers will be considered invalid and no credit will beissued.
All products must be returned within thirty (30) days ofreceipt of RGA by customer to receive credit. Products that have been destroyedby customers or agents of customers without prior approval from UPS Healthcarewill not receive credit.
Product must be in original, sealed, full, unopened, unalteredUPS Healthcare container to receive full credit.
Product must be returned by the customer who purchased theproduct from UPS Healthcare.
Returned products will be verified by UPS Healthcare and thefinal credit will be calculated based upon that count.
TERMS OFPOLICY:
All returns are subject to review by UPS Healthcare. Issuanceof an RGA number does not guarantee credit. Credit issuance is dependent onconfirmed receipt/review of returned goods. Unauthorized returned goods will bedestroyed and credit will not be issued.
UPS Healthcare will not reimburse fees due to the processingthird party returns, destruction charges, and shipping costs or processing.
Return goods credit must be taken within one year of date ofissue or credit will be void.
UPS Healthcare reserves the right to amend this policy bywritten notification to the purchaser.
UPS Healthcare does not pay or reimburse fees incurred for theprocessing of or destruction of products processed through a third-partyreturns company.
